- South Lincolnshire GP Alliance
- Booking Appointments
- Friends and Family Test (FFT)
- Practice Premises
- About Us
- Car Parking
- Comments and Complaints
Bourne Galletly Medical Practice
We are a traditional general medical practice partnership located in Bourne. We provide a comprehensive range of general medical services to Bourne and the surrounding areas and can offer full dispensing services to patients who live in the surrounding villages. We have modern premises and ample car parking. We are open to new patient registrations and you can consult with any of the seven doctors or our Practice nurses.
Snapshot of services offered:
- Face to face and telephone consultations with clinical staff
- Online appointment booking, cancellation, repeat prescription ordering and records access (if requested)
- Nurse led minor illness and treatment room services
- Travel vaccinations - we are a Yellow Fever Centre too
- Minor operations (performed on site)
- INR clinics, ECG's, ambulatory blood pressure monitoring performed on site
- Childhood and influenza vaccinations
- Private medicals including Diving, Parachute, HGV and other statutory medicals
- Occupational health advice and medicals (Private service)
- Private patient services
South Lincolnshire GP Alliance
GP practices in the South of Lincolnshire have formed an alliance which will see us work more closely on the provision of services for our patients.
This new alliance will give those member practices taking part the opportunity to explore new and innovative ways of providing the highest quality safe care closer to our patient’s home.
Patients at our practices will remain registered with us and with their own GP. Patients will see no change to the day to day care that they receive. It is anticipated, however, that one of the benefits to our patients will be the ability to access a wider range of services locally or even in their own home.
Potential initiatives being considered include extending GP opening hours and taking a more collaborative approach to weekend working. This could see our patients being able to access a GP not necessarily at this practice but at one of the other practices who are part of the alliance.
Dr Majid Akram, Clinical Director of the alliance said:
“This local alliance of practices will ensure that the needs of patients are at the heart of everything we do. It is important that we continue to cater for the needs of an ever changing population and we are able to adapt services in line with the needs of patients and their carers. Linking practices together will enable us able to begin the process of developing cutting edge and evidence based care closer to the patients’ home. The size and diversity of this alliance shows our commitment to work with everyone who has a role in the delivery of health services in this community.”
Practices within the alliance include:
Bourne Galletley Practice, Hereward Medical Centre, Abbeyview Surgery, The Deepings Practice, Littlebury Medical Centre, Gosberton Medical Centre, Moulton Medical Centre, Long Sutton Medical Group, Beechfield Medical Centre, Munro Medical Centre, Pennygate Surgery, Glenside Practice, Market Cross Surgery, Colsterworth, Sutterton
Booking Appointments - Telephone Callback
We aim to deal with your problem on the day you call. There is no need to book an appointment in advance.
Appointments can be requested using the internet (please remember to enter your contact telephone number as well as a brief description of the problem in the "Reason") or by telephone (lines open at 0830 hrs). A Doctor will call you back on the telephone number you have given. The Doctor will discuss your problem(s) on the telephone and may be able to resolve it without you coming in. We aim to call back within the hour and usually within a few minutes of booking the appointment. If a face to face appointment is necessary we try to offer a mutually convenient appointment with the doctor, nurse or health care assistant of your choice. This is not always possible so we would be pleased if you would accept the best alternative.
There are occasions when a doctor may be delayed by an emergency. We will try to keep you informed of any delay and would appreciate your patience when this happens. If you cannot keep your appointment please let us know as soon as possible so that it can be offered to another patient. We have an appointment cancellation line where you can leave a message, or if you have Internet access you can cancel on line (pre-registration necessary)
There will be times when your usual doctor may be unavailable. If you cannot wait, you may be offered an callback or appointment with another doctor.
The Doctors also use the telephone callback system for emergencies. If you require an emergency appointment or a visit from the Doctor, you will be asked to give your phone number and brief details of your illness (if you are happy to do so) to the receptionist. The duty Doctor or Triage Nurse will call you back, discuss your symptoms and plan the most appropriate course of action.
This will usually be telephone advice, an urgent same day appointment or a home visit. For details of our practice services please click here
Emergencies and Out of Hours Service
Need help or advice when the surgery is closed?
In the event of a medical emergency dial 999
NHS 111 is a service that was introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- You need medical help fast but it’s not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP to call
- You need health information or reassurance about what to do next
When the surgery is closed an Out of Hours service is provided for urgent medical advice and attention at Stamford Hospital until 11.00pm and then at Grantham Hospital until 8.00am. Access this service via NHS 111
Peterborough City Hospital is the nearest Accident and Emergency Department.
Accessing Medicines Out of Hours:
If you run out of your medicines outside of the Dispensary normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, including if you’re away from home.
You can use the NHS Pharmacy Service Search, call NHS 111, go to your nearest NHS Walk-in Centre or, if it’s a real emergency, go to your nearest Accident and Emergency (A&E) Unit.
For more information visit the NHS Choices website accessing medicines out of hours.
Friends and Family Test in General Practice
Did you get great care today?
We are working in conjunction with NHS England to ensure we always provide great care for our patients. Accordingly we constantly seek feedback from our patients via the “Friends and Family Test” (FFT). This allows any of our registered patients to use the FFT feedback system at any time. This includes:
- Patients who have a consultation with one of our GPs or another member of staff, including home visits, telephone appointments or face to face appointments.
- Users of additional services which we provide such as Community Surgery or diagnostic scanning.
- Patients who contact the practice but do not have a consultation, for example ordering or collecting repeat prescriptions or calling for information.
This feedback is gathered by asking patients the NHS agreed standardised set of questions and allows us to gather useful feedback from people who use our services which can be fed directly to staff who provide your care, in a simple real time format. Additionally this will allow us to identify areas where improvements can be made so practical action can be taken while informing current and prospective patients about the experiences of those who use the practice services.
To leave your feedback please complete our Friends and Family Test questions by clicking on the following link below. You will then be asked a set of questions and at the end asked to submit your response. Your submission is anonymous and will be instantly accessible to the Practice in order to help improve our services: www.iwantgreatcare.org
Once at this web page either type “Galletly” into the search for doctor, dentist, hospital or enter our Post code (PE10 9BT) into the postcode box.
Then select the Practice and on the home page select “Review This Surgery”.
The original house was extended to provide extensive and modern medical treatment areas. The old part of the house is used exclusively by the administrative and clerical staff and also provides office accommodation for the District Nurses and Health Visitors attached to the Practice. Our extension is single storey therefore there are no stairs or lifts and we are able to offer easy and wide access for the elderly and disabled patients and to parents using pushchairs and prams. The new extension also boasts a large waiting room with plenty of seating for patients and a separate children's play area.
There is also a purpose built toilet for the disabled and baby changing facilities. We have seven well equipped consulting rooms and a suite of treatment rooms which include a general nurses treatment room, a phlebotomist's room and a minor operations' room. The Practice Dispensary is located centrally in the patient area. Our dispensary waiting room is opposite to allow patients to wait in comfort whilst their medication is dispensed. - . The Alistair Suite (named after our founder) is at the end of the doctors' corridor and is used by Physiotherapists and the Health Visitors for baby clinics.
We are a five partner training practice situated in the market town of Bourne in semi-rural South Lincolnshire.
There are four full time and three part time doctors making up a total of five and a half whole time equivalent doctors. We have a full complement of Practice staff including a strong practice nursing team, dispensary and phlebotomy teams backed by a management team of reception, typing, audit and finance staff all led by our Managing Partner. We offer a full range of general medical services including maternity, child health, vaccination, contraception, chronic disease management, warfarin and disease modifying anti-rheumatic drug monitoring. Our treatment room services include travel vaccination services in addition to the child vaccinations. Leg ulcer management, minor injuries and minor illness advice is also offered by our nursing service
We can take blood on site and also perform ECGs, spirometry, and ambulatory blood pressure monitoring when requested by our doctors.
Our private services include LGV, adoption, pre-employment and insurance medicals, insurance and various private reports for patients where needed. A full list of charges is displayed in our waiting room.
We train doctors to become General Medical Practitioners and are part of the East Midlands Deanery. Our trainers are Dr Cregor and Dr Harris.
There are two car parks at the Surgery. One is exclusively for doctors and staff use. Our patient car park has three disabled bays and patients are usually able to park with ease.
There are currently no vacancies within the Bourne Galletly Practice Team.
Comments and Complaints
We always try to give you the best services possible but there may be times when you feel this has not happened. This leaflet explains what to do if you have a complaint about the services we provide for you at the Bourne Galletly Practice.
If you have any complaint or concern about any service that you have received from the Doctors or staff working for the Bourne Galletly Practice, you are entitled to ask for an explanation.
We operate an informal, in-house complaints procedure to deal with your complaints and comments. In some cases, the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority. Your complaint should be addressed to our Business Partner, Mr Ian Robinson, who will ensure that it is investigated thoroughly, fairly and as speedily as possible although, in some cases, it may take longer if we have to make further enquiries. Mr Robinson will ensure that your complaint is investigated by the appropriate person within the Practice. It is likely that, as a first step, the investigator will contact you directly to ensure that he or she fully understands your complaint. The investigator will then interview appropriate members of the Practice staff and may inspect relevant documents.
Please note that the Practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide confidential information without appropriate written authority if you are not the patient in question. Please note there are restrictions on the information that can be released to a third party concerning deceased patients. These restrictions will be explained to you by Mr Robinson.
At the conclusion of the investigation, your complaint will be discussed with you in detail. If you are still not happy with the outcome and are not satisfied that we have dealt with the matter thoroughly, we will direct you to the appropriate authorities who will be able to help you.
The procedure does not affect your right to make a formal complaint to NHS England by emailing:
email@example.com or calling 0300 311 2233, nor does it affect your right to seek compensation in law.
Alternatively you may wish to contact the NHS Complaints Advocacy Service: POhWER Lincolnshire, tel: 0300 456 2370, email: firstname.lastname@example.org. Both provide a free, confidential and independent service. Alternatively, you may wish to contact the Parliamentary and Health Service Ombudsman Helpline: 0345 015 4033. Any contact with the HCC must be made within six months of completion of correspondence with the Practice.
We should also advise that under the NHS Complaints procedure you may address your complaint, should all avenues of local resolution become exhausted, to The Parliamentary and Health Service Ombudsman who may be contacted at:
The Parliamentary and Health Service Ombudsman,
Tel: 0345 015 4033
Fax 0300 061 4000