• We offer General Medical and Family Practitioner services to the people of Bourne and the surrounding villages.

    Our aim is to provide the highest standard of comprehensive health care.

  • We are currently registering new patients - click here

    We are located close to the centre of Bourne and have ample patient car parking and modern surgery facilities.

  • appointment2-100OUR APPOINTMENT SYSTEM HAS CHANGED - SPEAK TO A DOCTOR ON THE DAY YOU CALL

    For further details see Appointments under Surgery Information

  • We offer a Dispensary Service for eligible patients

    Save travelling further - dispensing registered patients can collect their medication after their consultation. They can also collect repeat medication from the Surgery.

  • Service for dispensing patients who are on multiple medications!

    We now offer the facility to put the medication into weekly blister packs. These packs will be delivered once a week using our new delivery service.

  • Welcome
  • Booking Appointments
  • Emergencies
  • Friends and Family Test (FFT)
  • Practice Premises
  • About Us
  • Car Parking
  • Vacancies
  • Comments and Complaints

Bourne Galletly Medical Practice

We are a traditional general medical practice partnership located in Bourne. We provide a comprehensive range of general medical services to Bourne and the surrounding areas and can offer full dispensing services to patients who live in the surrounding villages.  We have  modern premises and ample car parking.  We are open to new patient registrations and you can consult with any of the six doctors.

Snapshot of services offered:

  • Face to face and telephone consultations with clinical staff
  • Online appointment booking, cancellation, repeat prescription ordering and records access (if requested)
  • Nurse led minor illness and treatment room services
  • Travel vaccinations - we are a Yellow Fever Centre too
  • Minor operations performed on site
  • INR clinics, ECG's, ambulatory blood pressure monitoring performed on site
  • Childhood and influenza vaccinations
  • Private medicals including Diving, Parachute, HGV and other statutory medicals
  • Coming soon - occupational health advice and medicals
  • Private patient services
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Booking Appointments - Telephone Callback

We aim to deal with your problem on the day you call. There is no need to book an appointment in advance.

Appointments can be requested using the internet (please remember to enter your contact telephone number in the "Reason") or by telephone (lines open at 0830 hrs). A Doctor will call you back on the telephone number you have given. The Doctor will discuss your problem(s) on the telephone and may be able to resolve it without you coming in. We aim to call back within the hour and usually within a few minutes of booking the appointment. If a face to face appointment is necessary we try to offer a mutually convenient appointment with the doctor, nurse or health care assistant of your choice. This is not always possible so we would be pleased if you would accept the best alternative.

There are occasions when a doctor may be delayed by an emergency. We will try to keep you informed of any delay and would appreciate your patience when this happens. If you cannot keep your appointment please let us know as soon as possible so that it can be offered to another patient. We have an appointment cancellation line where you can leave a message, or if you have Internet access you can cancel on line (pre-registration necessary)

There will be times when your usual doctor may be unavailable. If you cannot wait, you may be offered an callback or appointment with another doctor.

appointment

The Doctors also use a telephone callback system for emergencies. If you require an emergency appointment or a visit from the Doctor, you will be asked to give your phone number and brief details of your illness (if you are happy to do so) to the receptionist. The duty Doctor or Triage Nurse will call you back, discuss your symptoms and plan the most appropriate course of action. 

This will usually be telephone advice, an urgent same day appointment or a home visit. For details of our practice services please click here

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Emergencies and Out of Hours Service

 Need help or advice when the surgery is closed?

 In the event of a medical emergency dial 999!

 NHS 111 is a relatively new service that’s been introduced to make it easier for you to access local NHS healthcare services in England.  You can call 111 when you need medical help fast but it’s not a 999 emergency.  NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • You need medical help fast but it’s not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don’t know who to call or you don’t have a GP to call
  • You need health information or reassurance about what to do next

Alternatively, when the surgery is closed an Out of Hours service is provided for urgent medical advice and attention at Stamford Hospital until 11.00pm and then at Grantham Hospital until 8.00am.

Peterborough City Hospital is the nearest Accident and Emergency Department.

Accessing Medicines Out of Hours:

If you run out of your medicines outside of the Dispensary normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, including if you’re away from home.

You can use the NHS Pharmacy Service Search, call NHS 111, go to your nearest NHS Walk-in Centre or, if it’s a real emergency, go to your nearest Accident and Emergency (A&E) Unit.

For more information visit the NHS Choices website accessing medicines out of hours.

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Friends and Family Test in General Practice

Did you get great care today?

We are working in conjunction with NHS England to ensure we always provide great care for our patients.  Accordingly we constantly seek feedback from our patients via the “Friends and Family Test” (FFT).  This allows any of our registered patients to use the FFT feedback system at any time.  This includes:

  • Patients who have a consultation with one of our GPs or another member of staff, including home visits, telephone appointments or face to face appointments.
  • Users of additional services which we provide such as Community Surgery or diagnostic scanning.
  • Patients who contact the practice but do not have a consultation, for example ordering or collecting repeat prescriptions or calling for information.

This feedback is gathered by asking patients the NHS agreed standardised set of questions and allows us to gather useful feedback from people who use our services which can be fed directly to staff who provide your care, in a simple real time format.  Additionally this will allow us to identify areas where improvements can be made so practical action can be taken while informing current and prospective patients about the experiences of those who use the practice services.

To leave your feedback please complete our Friends and Family Test questions by clicking on the following link below.  You will then be asked a set of questions and at the end asked to submit your response.  Your submission is anonymous and will be instantly accessible to the Practice in order to help improve our services: www.iwantgreatcare.org

Once at this web page either type “Galletly” into the search for doctor, dentist, hospital or enter our Post code (PE10 9BT) into the postcode box.

Then select the Practice and on the home page select “Review This Surgery”.

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Practice Premises

surgery 3

The original house was extended to provide extensive and modern medical treatment areas. The old part of the house is used exclusively by the administrative and clerical staff and also provides office accommodation for the District Nurses and  Health Visitors attached to the Practice. Our extension is single storey therefore there are no stairs or lifts and we are able to offer easy and wide access for the elderly and disabled patients and to parents using pushchairs and prams. The new extension also  boasts a large waiting room with plenty of seating for patients and a separate children's play area.

There is also a purpose built toilet for the disabled and baby changing facilities. We have seven well equipped consulting rooms and a suite of treatment rooms which include a general nurses treatment room, a phlebotomist's room and a minor operations' room. The Practice Dispensary is located centrally in the patient area. Our dispensary waiting room is opposite to allow patients to wait in comfort whilst their medication is dispensed.  - . The Alistair Suite (named after our founder) is at the end of the doctors' corridor and is used by Physiotherapists and the Health Visitors for baby clinics.

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surgery 2About Us!

We are a five partner training practice situated in the market town of Bourne in semi-rural South Lincolnshire.

There are four full time and three part time doctors making up a total of five and a half whole time equivalent doctors. We have a full complement of Practice staff including a strong practice nursing team, dispensary and phlebotomy teams backed by a management team of reception, typing, audit and finance staff all led by our Managing Partner. We offer a full range of general medical services including maternity, child health, vaccination, contraception, chronic disease management, warfarin and disease modifying anti-rheumatic drug monitoring. Our treatment room services include travel vaccination services in addition to the child vaccinations. Leg ulcer management, minor injuries and minor illness advice is also offered by our nursing service

We can take blood on site and also perform ECGs, spirometry, and ambulatory blood pressure monitoring when requested by our doctors.

Our private services include LGV, adoption, pre-employment and insurance medicals, insurance and various private reports for patients where needed. A full list of charges is displayed in our waiting room.

We train doctors to become General Medical Practitioners and are part of the East Midlands Deanery. Our trainers are Dr Cregor and Dr Harris.

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Car Parking

There are two car parks at the Surgery. One is exclusively for doctors and staff use. Our patient car park has three disabled bays and patients are usually able to park with ease.

bourne galletly surgery carpark

 

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Vacancies

There are currently no vacancies within the Bourne Galletly Practice Team. Read More

Comments and Complaints

We always try to give you the best services possible but there may be times when you feel this has not happened.  This leaflet explains what to do if you have a complaint about the services we provide for you at the Bourne Galletly Practice.

If you have any complaint or concern about any service that you have received from the Doctors or staff working for the Bourne Galletly Practice, you are entitled to ask for an explanation.

We operate an informal, in-house complaints procedure to deal with your complaints and comments.  In some cases, the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.  Your complaint should be addressed to our Business Partner, Mr Ian Robinson, who will ensure that it is investigated thoroughly, fairly and as speedily as possible although, in some cases, it may take longer if we have to make further enquiries.  Mr Robinson will ensure that your complaint is investigated by the appropriate person within the Practice.  It is likely that, as a first step, the investigator will contact you directly to ensure that he or she fully understands your complaint.  The investigator will then interview appropriate members of the Practice staff and may inspect relevant documents.

Please note that the Practice must ensure strict adherence to the rule of medical confidentiality.  We cannot provide confidential information without appropriate written authority if you are not the patient in question.  Please note there are restrictions on the information that can be released to a third party concerning deceased patients.  These restrictions will be explained to you by Mr Robinson.

At the conclusion of the investigation, your complaint will be discussed with you in detail.  If you are still not happy with the outcome and are not satisfied that we have dealt with the matter thoroughly, we will direct you to the appropriate authorities who will be able to help you.

The procedure does not affect your right to make a formal complaint to The Complaints Manager, South Lincolnshire Clinical Commissioning Group be emailing:

GEMCSU.lincolnshirecomplaints@nhs.net , nor does it affect your right to seek compensation in law.

PALS (Patient Advice and Liaison Service) leaflets are available in each surgery.  Contact details for Lincolnshire PALS is: 0845 602 4384, email: info@lincspals.nhs.uk.

Alternatively you may wish to contact the NHS Complaints Advocacy Service: POhWER Lincolnshire, tel: 0300 456 2370, email: pohwer@pohwer.net.  Both provide a free, confidential and independent service.  Alternatively, you may wish to contact the Parliamentary and Health Service Ombudsman Helpline: 0345 015 4033.  Any contact with the HCC must be made within six months of completion of correspondence with the Practice.

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