How To: Cancel an Appointment

Don’t need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it, free this appointment up for someone that does!

If you are unable to keep your appointment, please give as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01778 562200 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively, you can cancel your appointment online using Patient Access if you are signed up to the service.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is a significant waste of NHS resources

How do I:

Opening Hours (Mon-Fri):

Christmas &
New Year Opening Hours

Mon 16 - Fri 20 December:
Normal surgeries 8am to 8pm
Mon 23 - Tues 24 December:
Normal surgeries 8am to 8pm
Wed 25 - Thur 26 December: Closed
Fri 27 December:
Normal surgeries 8am to 8pm
Mon 30 - Tues 31 December:
Normal surgeries 8am to 8pm
Wed 1 January: Closed
Thur 2 January onwards:
Normal surgeries 8am to 8pm

Dispensary - Medications & Repeat Prescriptions:
There will be no need to order outside of routine ordering.


Monday to Friday: 8.30am - 6.00pm &
6.30pm - 8.00pm  (pre booked appointments only)
Saturday: 9.00 - 12noon (pre booked appointments only)

Reception: 8.15am - 6.00pm

Telephone lines:

8.00am - 6.30pm


8.30am - 6.00pm

Phlebotomy (Blood Tests):

8.40am - 11.40am (transport of specimens to the lab limits the service times)