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Patient Access

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With Patient Access, you can now use the internet to book appointments, request repeat prescriptions for medications you take regularly and look at your medical record online. Of course, you can still telephone the surgery for any of these services as well.

Patient Access is a 24 hour online service you can do this in your own time, day or night. It also means that you can access your medical records from anywhere in the world should you require medical treatment.

Services Available:

  • Book an appointment.
  • Order repeat prescriptions.
  • Change your address details.
  • Update home telephone numbers and email address
  • Send secure messages to your practice.
  • View your electronic health record (EHR) – this service allows you to
  • view your medical record as we have recorded it, with help to interpret
  • the more technical terms
  • Create a personal health

How do I register for Patient Access?

Patient Access is a great online service which allows you to book appointments, order repeat prescriptions, view your medical records and send secure messages to the practice. This service is available 24 hours and can be accessed from anywhere that you have access to the internet. Before you can access any of our online services you must register for them.

Register at the surgery in person

Step 1. Read this information leaflet: ⇓ DOWNLOAD HERE

Step 2. Download, complete and print our ‘Patient Access Application Form’: ⇓ DOWNLOAD HERE

Step 3. Visit the practice in person and hand to reception your completed application form.

Step 4. Show your Identification – two forms of ID. One photo ID such as Passport, drivers licence, freedom pass etc and also one form of ID with your home address such as recent utility bill, bank statement etc.

Full List of Acceptable ID: ⇓ DOWNLOAD HERE

Please Note: If you are unable to download and print the form you are able to collect a form and information leaflet from reception.

Once you have completed the above steps, the receptionist will print for you a Patient Access Pin Document which you need in order to sign up to Patient Access. Once you have completed the above steps, the receptionist will generate your Access ID and PIN. You can use these to register online. Once registered you will have access to the online services you have requested.

Register from home and visit the surgery later

You can also register for this service online without visiting our practice by clicking here. This method creates a basic account that allows you to book only one appointment. Using this option requires that you visit the surgery after registering and bring with you two forms of ID – one photo ID such as Passport, drivers licence, freedom pass etc and also one form of ID with your home address such as recent utility bill, bank statement etc.

Full List of Acceptable ID: ⇓ DOWNLOAD HERE
Patient Access Application Form: ⇓ DOWNLOAD HERE

To register, click the button below. After clicking the button, you will be asked the following question: ‘Have you received a registration letter from your practice?’ YES or NO. Answer NO and continue by answering and completing the questions on the screen. A the end of the registration, please remember to write down your User ID as you will need this to access your Patient Access account.

Remember: once you’ve registered yourself online, you will need to bring in your ID so that we can give you full access to your account. You will also need to read our information leaflet and download, complete and print our ‘Patient Access Application Form’.

Further help

Further help can be found here: CLICK HERE

Is my information secure?

All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.

This site uses a security certificate issued by a trusted authority. This is a way to prove the site is genuine and to tell your browser to use strong encryption for every page you view. You will see the same technique used by online banks and shops.

Download Patient Access App

    

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MORE ABOUT PATIENT ACCESS:

Opening Hours (Mon-Fri):

Appointments:

Surgeries: 8.30am – 6.00pm
– Late Thursday 6.30pm – 8.00pm
– Early Tuesday 7.00am – 8.00am
Reception: 8.15am – 6.00pm

Telephone lines:

8.00am – 6.30pm

Dispensary:

8.30am – 6.00pm

Phlebotomy (Blood Tests):

8.40am to 11.40am (transport of specimens to the lab limits the service times)

Closed Bank Holidays

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The Address:

THE SURGERY:
40 North Road, Bourne, PE10 9BT

Galletly Practice

THE SURGERY:
40 North Road,
Bourne, PE10 9BT