If you cannot use technology please call us on 01778 562200 and a member of our patient services team will submit a request on your behalf.

If you prefer to visit the practice, a member of our patient services team will help you to submit a request using our computers

With either of these options, our patient services team will contact you with the outcome of your request – either to give you advice or arrange an appointment with a GP or ANP.

Yes!  Once we have ascertained that your problem is not urgent – you can choose an appointment time to suit you.

We would always prefer to speak to you personally.  We understand this is not always possible and so we will communicate with a carer or family member if we have recorded permission to do this on your records.

Many patients have this enabled already – meaning we can help you via communication with your nurse, carer, support worker or relative or friend.

We have responded to feedback that our current appointment system is not responsive to your needs.  We want to ensure that appointment allocation is safe, fair, accessible and user friendly.

The online system we will be using is safe and has been proven to be effective.

Our website (www.galletly.co.uk) is the best place to get information on this, alongside our facebook page (www.facebook.com/BourneGalletly).

If you are not online, we would urge you not to call us about this until we ‘go live’ on 29^th April, as our telephone lines are under significant strain.

After this date, if you call or visit us, we will guide you through the process.

We will communicate this information in a  number of ways to our patient population.

Please don’t worry, this will make your experience far easier and safer, we are here to help you.