Privacy Policy

How Bourne Galletly Practice uses your information to provide you with healthcare

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment. 

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you. 

  • We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy. 
  • For more information on how we share your information with organisations who are directly involved in your care can be found here: https://galletly.uk/surgery/policies/
  • Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record.  For more information see:  https://digital.nhs.uk/summary-care-records or alternatively speak to your practice.
  • You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected. 

Other important information about how your information is used to provide you with healthcare

Registering for NHS careRegistering for NHS care
  • All patients who receive NHS care are registered on a national database.• This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive.
  • The database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS data.
  • More information can be found at: https://digital.nhs.uk or the phone number for general enquires at NHS Digital is 0300 303 5678
Identifying patients who might be at risk of certain diseases
  • Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.
  • This means we can offer patients additional care or support as early as possible.
  • This process will involve linking information from your GP record with information from other health or social care services you have used.
  • Information which identifies you will only be seen by this practice.
  • More information can be found at: Arden and Greater East Midlands Commissioning Support Unit GEMIMA@ardengemcsu.nhs.uk or speak to the practice.
Safeguarding
  • Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm.
  • These circumstances are rare.
  • We do not need your consent or agreement to do this.
  • Please see our local policies for more information: leaflets are available at reception
Third party processors

In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:

  • Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.
  • Delivery services (for example if we were to arrange for delivery of any medicines to you).
  • Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

Further details regarding specific third party processors can be supplied on request.

How your information is shared so that this practice can meet legal requirements

The law requires Bourne Galletly Practice to share information from your medical records in certain circumstances. Information is shared so that the NHS or Public Health England can, for example:

  • plan and manage services;
  • check that the care being provided is safe;
  • prevent infectious diseases from spreading.

We will share information with NHS Digital, the Care Quality Commission and local health protection team (or Public Health England) when the law requires us to do so. Please see below for more information.

We must also share your information if a court of law orders us to do so.

NHS Digital
  • NHS Digital is a national body which has legal responsibilities to collect information about health and social care services.
  • It collects information from across the NHS in England and provides reports on how the NHS is performing. These reports help to plan and improve services to patients.
  • This practice must comply with the law and will send data to NHS Digital, for example, when it is told to do so by the Secretary of State for Health or NHS England under the Health and Social Care Act 2012.
  • More information about NHS Digital and how it uses information can be found at: https://digital.nhs.uk/home
Care Quality Commission (CQC)
  • The CQC regulates health and social care services to ensure that safe care is provided.
  • The law says that we must report certain serious events to the CQC, for example, when patient safety has been put at risk.
  • For more information about the CQC see: http://www.cqc.org.uk/
Public Health
  • The law requires us to share data for public health reasons, for example to prevent the spread of infectious diseases or other diseases which threaten the health of the population.
  • We will report the relevant information to local health protection team or Public Health England.
  • For more information about Public Health England and disease reporting see: https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report
National screening programmes
  • The NHS provides national screening programmes so that certain diseases can be detected at an early stage.
  • These screening programmes include bowel cancer, breast cancer, cervical cancer, aortic aneurysms and a diabetic eye screening service.
  • The law allows us to share your contact information with Public Health England so that you can be invited to the relevant screening programme.
  • More information can be found at: https://www.gov.uk/topic/population-screening-programmes or speak to the practice.
SMS and EMAIL

Bourne Galletly Practice would like to contact you by text message and/or e-mail. Text messages and e-mails are an efficient way to communicate with patients. If you agree to receive text message and e-mails from the practice, this will include:

  • Appointment booking confirmation (text message)
  • Appointmaent booking reminders the day before your appointment (text message)
  • Notification of missed appointments (text message)
  • Requests for you to contact the surgery
  • Notification when test results are back, and if we need to speak to you
  • Reminders to book an appointment (e.g. For immunisations, annual check-ups, blood tests)
  • Invitation to appointments you are eligible for (e.g. NHS health checks, cervical screening)
  • Health campaign information
  • Surgery information / updates (e.g. Change in opening hours, new service starting etc)
  • Information about the status of a referral to hospital or specialist service
  • Information about your medication and prescriptions
  • Information about other services (e.g. contact details)
  • Requests for feedback following attendance at the surgery (friends and family test)

To OPT-IN, please reply YES to any text message requesting permission that you may receive from the practice OR click HERE to complete the opt-in/opt-out form and drop it in to reception. We try to keep our permissions up to date so please bear with us if we occasionally send a text asking you to confirm your Opt-in.

We are required by law to provide you with the following information about how we handle your information and our legal obligations to share data.

Data Controller contact details  Bourne Galletly Practice: 40 North Road, Bourne PE10 9BT
Data Protection Officer contact details Dr I G Pace: 01778562200
Purpose of the processing Compliance with legal obligations or court order.
Lawful basis for processing

The following sections of the GDPR mean that we can share information when the law tells us to.

Article 6(1)(c) – ‘processing is necessary for compliance with a legal obligation to which the controller is subject…’

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’

Recipient or categories of recipients of the processed data
  • The data will be shared with NHS Digital.
  • The data will be shared with the Care Quality Commission.
  • The data will be shared with our local health protection team or Public Health England.
  • The data will be shared with the court if ordered.
Rights to object and the national data opt-out

There are very limited rights to object when the law requires information to be shared but government policy allows some rights of objection as set out below.

NHS Digital

  • You have the right to object to information being shared with NHS Digital for reasons other than your own direct care.
  • This is called a ‘Type 1’ objection – you can ask your practice to apply this code to your record.
  • Please note: The ‘Type 1’ objection, however, will no longer be available after 2020.
  • This means you will not be able to object to your data being shared with NHS Digital when it is legally required under the Health and Social Care Act 2012.
  • The national data op-out model provides you with an easy way of opting-out of identifiable data being used for health service planning and research purposes, including when it is shared by NHS Digital for these reasons.
    To opt-out or to find out more about your opt-out choices please go to NHS Digital’s website:

Public health

  • Legally information must be shared under public health legislation. This means that you are unable to object.

Care Quality Commission

  • Legally information must be shared when the Care Quality Commission needs it for their regulatory functions. This means that you are unable to object.

Court order

  • Your information must be shared if it ordered by a court. This means that you are unable to object.
Right to access and correct
  • You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – http://galletly.uk/documents/patient-documents.html.
  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
Retention period

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

Right to complain You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/  or call the helpline 0303 123 1113

We are required by law to provide you with the following information about how we handle your information.

Data Controller contact details Bourne Galletly Practice
Data Protection Officer contact details Dr I G Pace: 01778 562200
Purpose of the processing
  • To give direct health or social care to individual patients.
  • For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.
  • To check and review the quality of care. (This is called audit and clinical governance).
Lawful basis for processing

These purposes are supported under the following sections of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

Recipient or categories of recipients of the processed data

The data will be shared with:

  • healthcare professionals and staff in this surgery;
  • local hospitals;
  • out of hours services;
  • diagnostic and treatment centres;
  • or other organisations involved in the provision of direct care to individual patients.
  • Arden GEM CSU for risk stratification
Rights to object
  • You have the right to object to information being shared between those who are providing you with direct care.
  • This may affect the care you receive – please speak to the practice.
  • You are not able to object to your name, address and other demographic information being sent to NHS Digital.
  • This is necessary if you wish to be registered to receive NHS care.
  • You are not able to object when information is legitimately shared for safeguarding reasons.
  • In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.
  • The information will be shared with the local safeguarding service for Lincolnshire
Right to access and correct
  • You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – https://galletly.uk.
  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
Retention period

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

Right to complain

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113

Data we get from other organisations We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

GENERAL INFORMATION:

Opening Hours (Mon-Fri):

Christmas &
New Year Opening Hours

Surgeries:
Mon 16 - Fri 20 December:
Normal surgeries 8am to 8pm
Mon 23 - Tues 24 December:
Normal surgeries 8am to 8pm
Wed 25 - Thur 26 December: Closed
Fri 27 December:
Normal surgeries 8am to 8pm
Mon 30 - Tues 31 December:
Normal surgeries 8am to 8pm
Wed 1 January: Closed
Thur 2 January onwards:
Normal surgeries 8am to 8pm

Dispensary - Medications & Repeat Prescriptions:
There will be no need to order outside of routine ordering.

Appointments:

Surgeries:
Monday to Friday: 8.30am - 6.00pm &
6.30pm - 8.00pm  (pre booked appointments only)
Saturday: 9.00 - 12noon (pre booked appointments only)

Reception: 8.15am - 6.00pm

Telephone lines:

8.00am - 6.30pm

Dispensary:

8.30am - 6.00pm

Phlebotomy (Blood Tests):

8.40am - 11.40am (transport of specimens to the lab limits the service times)

 

The Address:

THE SURGERY:
40 North Road, Bourne, PE10 9BT

Galletly Practice

THE SURGERY:
40 North Road,
Bourne, PE10 9BT