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Privacy Policy

Privacy Notice 1 – GDPR

How Bourne Galletly Practice uses your information to provide you with healthcare

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment.

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

  • We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.
  • For more information on how we share your information with organisations who are directly involved in your care can be found here: Practice Policies.
  • Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record. For more information see:  https://digital.nhs.uk/summary-care-records or alternatively speak to your practice.
  • You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.

Other important information about how your information is used to provide you with healthcare

Registering for NHS care
All patients who receive NHS care are registered on a national database.

This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive.

The database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS data.

More information can be found at: https://digital.nhs.uk or the phone number for general enquires at NHS Digital is 0300 303 5678.

Identifying patients who might be at risk of certain diseases
Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.

This means we can offer patients additional care or support as early as possible.

This process will involve linking information from your GP record with information from other health or social care services you have used.

Information which identifies you will only be seen by this practice.

More information can be found at: Arden and Greater East Midlands Commissioning Support Unit GEMIMA@ardengemcsu.nhs.uk or speak to the practice.

Safeguarding
Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm.

These circumstances are rare.

We do not need your consent or agreement to do this.

Please see our local policies for more information: leaflets are available at reception.

We are required by law to provide you with the following information about how we handle your information.

Data Controller contact details Bourne Galletly Practice
Data Protection Officer contact details Dr I G Pace: 01778 562200
Purpose of the processing To give direct health or social care to individual patients.

For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.

To check and review the quality of care. (This is called audit and clinical governance).

Lawful basis for processing These purposes are supported under the following sections of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” 

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

Recipient or categories of recipients of the processed data The data will be shared with:

  • healthcare professionals and staff in this surgery;
  • local hospitals;
  • out of hours services;
  • diagnostic and treatment centres;
  • or other organisations involved in the provision of direct care to individual patients.
  • Arden GEM CSU for risk stratification
Rights to object You have the right to object to information being shared between those who are providing you with direct care.

This may affect the care you receive – please speak to the practice.

You are not able to object to your name, address and other demographic information being sent to NHS Digital.

This is necessary if you wish to be registered to receive NHS care.

You are not able to object when information is legitimately shared for safeguarding reasons.

In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.

The information will be shared with the local safeguarding service for Lincolnshire

Right to access and correct You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – Galletly Practice Patients Documents

We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

Retention period GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the practice.
Right to complain You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113
Data we get from other organisations We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to the hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

Privacy Notice 3 – Information Sharing

How your information is shared so that this practice can meet legal requirements

The law requires Bourne Galletly Practice to share information from your medical records in certain circumstances. Information is shared so that the NHS or Public Health England can, for example:

  • plan and manage services;
  • check that the care being provided is safe;
  • prevent infectious diseases from spreading.

We will share information with NHS Digital, the Care Quality Commission and local health protection team (or Public Health England) when the law requires us to do so. Please see below for more information.

We must also share your information if a court of law orders us to do so.

NHS Digital

NHS Digital is a national body which has legal responsibilities to collect information about health and social care services.
It collects information from across the NHS in England and provides reports on how the NHS is performing. These reports help to plan and improve services to patients.

This practice must comply with the law and will send data to NHS Digital, for example, when it is told to do so by the Secretary of State for Health or NHS England under the Health and Social Care Act 2012.

More information about NHS Digital and how it uses information can be found at: https://digital.nhs.uk/home

Care Quality Commission (CQC)

  • The CQC regulates health and social care services to ensure that safe care is provided.
  • The law says that we must report certain serious events to the CQC, for example, when patient safety has been put at risk.
  • For more information about the CQC see: http://www.cqc.org.uk/

Public Health

  • The law requires us to share data for public health reasons, for example, to prevent the spread of infectious diseases or other diseases which threaten the health of the population.
  • We will report the relevant information to local health protection team or Public Health England.
  • For more information about Public Health England and disease reporting see: https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report

We are required by law to provide you with the following information about how we handle your information and our legal obligations to share data.

Data Controller contact details Bourne Galletly Practice:
40 North Road, Bourne PE10 9BT
Data Protection Officer contact details Dr I G Pace: 01778562200
Purpose of the processing Compliance with legal obligations or court order.
Lawful basis for processing The following sections of the GDPR mean that we can share information when the law tells us to.

Article 6(1)(c) – ‘processing is necessary for compliance with a legal obligation to which the controller is subject…’

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative… medicine… the provision of health or social care or treatment or the management of health or social care systems and services…’

Recipient or categories of recipients of the processed data
  • The data will be shared with NHS Digital.
  • The data will be shared with the Care Quality Commission.
  • The data will be shared with our local health protection team or Public Health England.
  • The data will be shared with the court if ordered.
Rights to object and the national data opt-out There are very limited rights to object when the law requires information to be shared but government policy allows some rights of objection as set out below.

NHS Digital

  • You have the right to object to information being shared with NHS Digital for reasons other than your own direct care.
  • This is called a ‘Type 1’ objection – you can ask your practice to apply this code to your record.
  • Please note: The ‘Type 1’ objection, however, will no longer be available after 2020.
  • This means you will not be able to object to your data being shared with NHS Digital when it is legally required under the Health and Social Care Act 2012.
  • The national data op-out model provides you with an easy way of opting-out of identifiable data being used for health service planning and research purposes, including when it is shared by NHS Digital for these reasons.
    To opt-out or to find out more about your opt-out choices please go to NHS Digital’s website:

Public health

  • Legally information must be shared under public health legislation. This means that you are unable to object.

Care Quality Commission

  • Legally information must be shared when the Care Quality Commission needs it for their regulatory functions. This means that you are unable to object.

Court order

  • Your information must be shared if it ordered by a court. This means that you are unable to object.
Right to access and correct You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website –  Galletly Practice Patients Documents

We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view

Retention period GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

Right to complain You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/  or call the helpline 0303 123 1113

Privacy Notice 4 – screening programs

National screening programmes

  • The NHS provides national screening programmes so that certain diseases can be detected at an early stage.
    These screening programmes include bowel cancer, breast cancer, cervical cancer, aortic aneurysms and a diabetic eye screening service.
  • The law allows us to share your contact information with Public Health England so that you can be invited to the relevant screening programme.
  • More information can be found at: https://www.gov.uk/topic/population-screening-programmes or speak to the practice.

We are required by law to provide you with the following information about how we handle your information in relation to our legal obligations to share data.

Data Controller contact details Bourne Galletly Practice:
40 North Road, Bourne PE10 9BT
Data Protection Officer contact details Dr I G Pace – 01778 562200
Purpose of the processing Compliance with legal obligations or court order.
Lawful basis for processing The following sections of the GDPR allow us to contact patients for screening.

Article 6(1)(e) – ‘processing is necessary…in the exercise of official authority vested in the controller…’’

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative… medicine… the provision of health or social care or treatment or the management of health or social care systems and services…’

Recipient or categories of recipients of the processed data The data will be shared with

  • NHS abdominal aortic aneurysm screening program
  • NHS bowel cancer screening programme
  • NHS breast screening programme
  • NHS cervical screening programme
  • NHS diabetic eye screening programme
  • NHS fetal anomaly screening programme (FASP)
  • NHS infectious diseases in pregnancy screening (IDPS) programme
  • NHS newborn and infant physical examination (NIPE) screening programme
  • NHS newborn blood spot (NBS) screening programme
  • NHS newborn hearing screening programme (NHSP)
  • NHS sickle cell and thalassaemia (SCT) screening programme
  • Population screening: data and intelligence
  • Population screening: evidence and guidance
  • Population screening: quality assurance
Rights to object For national screening programmes: you can opt so that you no longer receive an invitation to a screening programme.

See: https://www.gov.uk/government/publications/opting-out-of-the-nhs-population-screening-programmes

Or speak to your practice.

Right to access and correct
  • You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – Galletly Practice Patients Documents
  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
Right to complain You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113
Data we get from other organisations We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to the hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.
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GENERAL INFORMATION:

Opening Hours (Mon-Fri):

Appointments:

Surgeries: 8.30am – 6.00pm
– Late Thursday 6.30pm – 8.00pm
– Early Tuesday 7.00am – 8.00am
Reception: 8.15am – 6.00pm

Telephone lines:

8.00am – 6.30pm

Dispensary:

8.30am – 6.00pm

Phlebotomy (Blood Tests):

8.40am to 11.40am (transport of specimens to the lab limits the service times)

Closed Bank Holidays

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The Address:

THE SURGERY:
40 North Road, Bourne, PE10 9BT

Galletly Practice

THE SURGERY:
40 North Road,
Bourne, PE10 9BT