Bourne Galletly Medical Practice
Our mission is simple – we are a modern, friendly and innovative practice, serving the community.
We are dedicated to providing you with excellent health care and providing a nurturing environment for our team to work in. We are a happy family of staff and value the contributions we all make towards keeping you and your family healthy.
We try to centre our approach around five core values and always revert back to them when we are trying to make decisions in the interests of our practice population. These values are:
- We will always be caring
- We work hard to provide effective health care
- We endeavour to keep you and your loved ones safe
- We try to be responsive to the needs of patients and our population
- We understand that to achieve all of this we need to be well-led
We try to bring together generations by asking our social media followers to help us look out for our frailest and most vulnerable community members – last Christmas we coordinated your generous donations to give presents to our elderly patients who live alone. We have a team of professionals dedicated to looking after frail (and often elderly) patients aiming to keep them well and in their place of choice for care. Our patient participation group is active and engages with patients and helps to make your experience at our practice better. We always contact bereaved relatives and offer support wherever we can.
We ensure that every member of our population is cared for, including the very young, vulnerable and elderly. We train our team to ensure that patients with mental health problems including dementia, learning difficulties and patients with long term conditions are especially safe in our hands. Our appointment system and access means that patients who work are able to see a clinician when they need to.
We are aware that our frailest patients need to be cared for effectively, and that this care doesn’t always have to be in a hospital setting. We have an effective relationship with the care homes in our area, the staff have immediate access to a GP daily and are working with our practice care coordinators (a team of highly qualified community nurses) to ensure you and your loved ones are well looked after. Our care coordinators have a “Virtual Ward” of patients who are severely frail and at risk of becoming unwell, we ensure that all of our staff know who these patients are and we go out of our way to ensure that we deliver the best care we can. This innovative project based on the comprehensive geriatric assessment means a lot to us all.
We firmly believe in modern advances in medicine and technologies, we always promote the most effective methods of you being able to seek help or advice. This is why we promote the use of online access to your records. We provide you with a level of service you deserve – we are able to offer minor surgeries and imaging in house.
We have a robust child and adult safeguarding protection protocol in place. A lead GP meets regularly to discuss vulnerable patients and feeds back to all staff and we are all trained to the highest level. We have a protocol to prompt your clinician to record who attends with a minor during a consultation and always offer a chaperone. We send letters to over 16s inviting them to update their contact information and ensure their safety and confidentiality.
Our prescribing and drug monitoring is incredibly thorough. We audit the use and monitoring of potentially toxic medication monthly and encourage you to attend for regular review using our “Happy Review” system. We follow up any unplanned admissions with a phone call from a GP the day after discharge and monitor who has been admitted to hospital.
We changed team’s our working day to ensure that house-keeping staff are on the premises whenever you are, this means that someone is always on hand to prevent falls or clean up spills.
The NHS has become overwhelmed with increasing demands and we recognised the need to change, to keep you safe and to attract the best clinicians to our team. We think the best thing we’ve done recently is overhaul our appointment system. We love the fact that patients don’t have to wait here to be seen. It means that we are providing a quick service and not leaving people to suffer. Dr Galletly wrote in his memoirs before his death, explaining that he “worked long hours to serve his patients and everyone was seen on the same day, either at home or in his practice”.
We regularly respond to clinical updates and embark on quality improvement projects, changing practice and keeping you informed. Our CCG informs us of how we are working compared to other practices in the area. It is useful information given that we are all working with a similar population of patients. If we are outliers in any area we adapt and change our approach. Examples recently include changing the way we assess for vitamin D deficiency and we believe we are now offering you a higher standard of care as a result of changing our practice.
We hold regular meetings to analyse significant events. It is an unfortunate but infrequent occurrence if things don’t go to plan. The fundamental principle is that responding to problems helps us to learn. We report any problems to higher authorities and sit as a team to discuss how we can learn and improve if things could have been done better or reward each other after things have gone well. Examples of changed practice recently include a new protocol for reviewing letters that come into the practice and setting up a new emergency admissions procedure. Both of these examples have dramatically improved the care you receive.
We support public health campaigns in house and online. We hold regular inter-professional meetings to learn from other healthcare workers.
We take staff training very seriously. We all engaged in a vast amount of online training and consolidate this with face to face sessions run by specialists. Examples include resuscitation training, fire training and regular child and adult protection updates. We take some time at least monthly to consider how we can do better, our training meetings ensure that each department has some protected time to learn and improve their trade. We work with our CCG and federation with a named GP attending regular clinical committee meetings ensuring you receive the gold-standard care you deserve.