COVID-19 Coronavirus Information

Following recent government advice we are open for essential NHS services only.

  • All GP appointments will be triaged by telephone to ensure that our patients and staff are protected, and to ensure that we can maintain a service for patients in the upcoming months. Call 01778 562200 option 1 to book a telephone appointment
  • Your medication, or long term condition review, will be conducted via telephone consultation
  • Only urgent and essential blood tests requested by your GP or hospital consultant will be carried out
  • Dressings and injections will continue
  • We strongly suggest that you sign up to the NHS app, we will be starting to use video calling very soon.
  • Dispensary collections – one person may come into the practice at a time to collect prescriptions. Please buzz on arrival and adhere to social distancing rules when queueing outside

If you, or a household contact have a new, continuous cough or fever you should self-isolate for 14 days and visit the 111 or Government website for further advice:

Contact with NHS staff should be urgent only.

Thank you for your understanding.

Extremely high risk patients and advice on shielding

Safety measures to shield patients who are at highest risk of admission and becoming very unwell if they catch coronavirus have been announced. Details can be found by clicking HERE or on the button below:

You will receive a letter from either NHS England or your GP surgery which will also be followed up with a text message where possible.

I think I may fall into the extremely high-risk category of patients but have not received a letter?

1. Please take measures to shield yourself as a precaution

2. You should receive communication by 29 March confirming that you are in an extremely high-risk group, either from NHS England or your GP.

The criteria given to us by NHS England are well defined and we have performed a thorough data search. However, if you feel that you do fall into an extremely high risk category our GPs are happy to check your records. Please call 01778 562200 option 1 where our receptionists can make enquiries for you.

If you are shielding normal clinical services will continue and patients will receive care at home, virtually or to be bought safely into clinical areas where they can be managed.

Other household members don’t need to shield but should follow Public Health England guidance on distancing. This can be found HERE or by clicking the button below:

Carers (formal and informal) can still visit but must follow the same measures on social distancing as above.

We are assured that, via a network of local hubs, medicines will be delivered by community pharmacists and food will be delivered by local councils and the food industry.

How to access help with food and medication?

Advice on how to access help with food and medication can be found by clicking the buttons below:

How do I get local help?


Waterside Garden Centre –

  • 01778 560000
  • Local delivery only
  • Offering a wide range of food deliveries to local people

Lambert Rustic Foods

  • 07462 159172
  • Delivery in Bourne
  • Home-cooked ready meals, food is freezable and produce locally sourced

Oober Vegetables

  • Facebook Page
  • 07368 102795
  • Delivery in Bourne
  • Delivery of fruit and vegetables to your home

South Lincs Foodservice –

  • 01205 460700
  • Home Delivery
  • No trade account required – Delivering a range of foods to your home

Meals on Wheels

  • 01778 421422
  • Home Delivery
  • 2 course hot meal at lunch, light tea for evening meal

Pilgrim Food Service

  • 01205 312700
  • Order and Collect
  • Storecupboard essentials and freezer food, collect without leaving your car as its carefully loaded into your boot safely

Milk and More –

  • Home Delivery
  • Milk, bread, toilet rolls etc for home delivery

Horseshoe Pub –

  • 01778 421576
  • Home Delivery
  • Fresh fruit and vegetable service delivered in a reasonable distance

Beverley’s Bespoke Afternoon Tea –

  • 07999 507232
  • Home Delivery
  • Delivering fresh cakes and sandwiches

The Veg Ladies –

  • Home Delivery
  • Fruit and vegetables along with bread, eggs and milk

Inside Out Market Deeping

  • 01778 347500
  • Home Delivery
  • Deliveries of pet food, cleaning items and pet supplies for vulnerable and elderly only

Fen Farm (Sleaford) –

  • 01529 42127
  • Home Delivery
  • Offering home delivery of meats and other items to those in Bourne – Delivery £5.00

Alec Day Butchers

  • 01778 422281
  • Home Delivery
  • Meat and vegetables deliveries
Further Support

SKDC Community Hub –

  • 01476 406177
  • 8am – 10pm 7 days a week for vulnerable or those that need asistance due to age or ill health.

Lincolnshire County Council –

  • Request support for getting food deliveries or essential supplies like food

Community Helpline Haconby/Stainfield –

  • Help to set up online shopping, collecting prescriptions, walking the dog or someone to talk to.


  • (Email)
    Age 3-5, fee-paying, temp basis, able to provide childcare in the local area on temp basis for local people to Bourne

Starsmore Group – Baston

  • 01778 561612
  • Prescriptions taken and medications collected, help with people feeling anxious and worried.

Rippingale Support Group

  • 07856 986251
  • Sue Charlton
  • Support for anyone self-isolating living in Rippingale – Please leave a message and a volunteer will call you back

Age UK

  • 0345 564144
  • Over 65’s offering 21 meals for £20 (7 breakfasts, 7 lunches and 7 dinners )- delivered to your home – menu choice available

Coronavirus Volunteers (Northorpe/Thurlby)

  • 07494 077083
  • Offering support to those in the local area that are self-isolating


  • 01780 765900
  • Doorstep support service for those self-isolating – Help with shopping and prescriptions – Covers Bourne

Mental Health Help

Coronavirus and your wellbeing

Guidance for the public on the mental health and wellbeing aspects of coronavirus

Lincolnshire Mental Health Helpline

0800 001 4331 

Lincolnshire has further bolstered its commitment to mental health with the launch of a new confidential mental health and emotional wellbeing helpline.

The new helpline, which was introduced in November 2019 and is a joint initiative across health, social care and the third sector, is available 24/7 and can provide emotional support, advice and guidance if you are feeling low, anxious or stressed, and think you might benefit from speaking to someone.

By calling 0800 001 4331 you can speak to a member of a highly trained and experienced team of support workers who will be able to provide appropriate support.

“You might be in emotional distress and feel that there is nowhere else to turn, equally you may be caring for someone else and finding it difficult to cope,” explains Rachel Redgrave, Head of Mental Health Transformation, Lincolnshire STP.

“In addition to providing the support, guidance and information you may need, contacting the mental health helpline can give you a feeling of relief, wellbeing and peace of mind.”

Since its launch late last year the helpline has received more than 1,500 calls, most of which have been about mental health, anxiety, loneliness, depression, or social isolation. Twenty five percent of callers contact the helpline daily for support.

“The helpline is confidential and you will not be judged,” adds Rachel. “Working with our partners across health and social care – including Lincolnshire County Council – and the third sector, we hope it will prove an invaluable resource to people across Lincolnshire, so please share the telephone number 0800 001 4331 with your family and friends.

Eve Baird, Associate Director for Inpatient and Urgent Care at Lincolnshire Partnership NHS Foundation Trust said: “The helpline will offer much needed and awaited support for anyone in Lincolnshire who is struggling with emotional or mental health problems. We know that often people wait too long before asking for help and bottle up their feelings until they can’t cope anymore.

“We want people to know that it’s ok not to be ok. Even the most resilient of us may sometimes struggle, especially in times like now with the increased uncertainty and the need for some people to avoid social contact. Whatever you are struggling with, the mental health and emotional support helpline for Lincolnshire is here for you.”