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Practice Newsletter - Summer 2002

We will be doing a profile of a staff member in each newsletter and have begun with a profile of our Practice Manager Mrs Delia Ledner.

Summer news profile  Delia Ledner - Practice Manager

I trained at East Hertfordshire college to become a medical secretary and obtained the MAMS Diploma in 1978. I took up a post in a large Practice in Enfield as Practice Manager and I have worked since then in Surgeries in Tottenham, North London and Hoddesdon, Hertfordshire. In 1994 I undertook a Practice Manager's Diploma course at Brunel University to gain a formal qualification in the work I had been enjoying for so many years. In December 2000 I moved to the outskirts of Bourne and became Manager of the Galletly Practice. I am married to Ray and I have 3 grown up children and 3 grandchildren.

Days when the Surgery will be closed

We will be closed for the August Bank Holiday on Monday 26th August, 2002. If you have an emergency on that day please telephone either NHS Direct for advice on 0845 46 47 or our out of hours emergency service on 01780 752679. Dispensing patients please order your repeat prescriptions a few days earlier to allow our staff sufficient time to order and dispense your medication.

Target training

We will be closing for the Lincolnshire Target training from 12.30 pm on the following dates:-

12th September 2002, 17th October 2002

This is to allow the doctors and staff protected time for training and teaching and keeps your doctors and their team up to date with current medical practice. Emergency cover is as above.

"Keep it or cancel it"

During April 114 patients made appointments to see the doctor and failed to keep them. This means that 114 patients had to wait longer to see a doctor. If you cannot keep your appointment or no longer require it please do cancel it - if possible giving us 24 hours notice. We will accept cancellations on the 562200 number if our appointments number 562201 is engaged.

Dispensary waiting room

Would all dispensing patients who have just seen a doctor, and been prescribed medication, please wait in our new Dispensary waiting room and not block the corridor. We have introduced this to give our patients a comfortable area to wait in whilst their medication is being dispensed. Patients are all in a queue on the computer system and you will not be forgotten. We aim to provide a confidential service to our patients and this is compromised if patients wait at the Dispensary window whilst other peoples' medication is dispensed.

Repeat prescriptions

We do require 2 working days notice to prepare repeat prescriptions. E.g. if you request your prescription on Friday it will be ready on Tuesday afternoon. If there is a bank holiday on the Monday it will not be ready until Wednesday. Saturday and Sunday are not working days.

Art exhibitions

We usually have an art exhibition on our waiting room wall. The Thurlby Art group are exhibiting at the moment. The exhibition will change later in the month and the Bourne Art Group will be exhibiting. All of the pictures are for sale and a commission is paid to the Surgery which us used to purchase equipment. If you require any further information about the paintings just ask at Reception.

Travel vaccinations

Most are free but we do charge for some - details are on the notice board in the waiting room. Please make an appointment with the Practice nurse to discuss your requirements. The nurse is not able to discuss this over the telephone.

Bourne Zipper Club

The Practice was delighted to receive a gift of an ambulatory blood pressure monitor from the Bourne Zipper club. This is used by patients to monitor their blood pressure at home over a 24 hour period and helps the doctor to diagnose whether the patient does have high blood pressure or is just suffering from "white coat hypertension". We are extremely grateful for this very valuable piece of equipment.

Coronary heart disease clinics

Dr Wright and Sister French have started to review all patients with heart problems. All appropriate patients will receive a letter of invitation in due course. They are very pleased with the response so far.

Link to NHS Information Authority website Link to NHS UK website Link to National Blood Service Campaign Link to Department of Health site

 

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