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Friends and Family Test (FFT)

Friends and Family Test in General Practice

Did you get great care today?

We are working in conjunction with NHS England to ensure we always provide great care for our patients.  Accordingly we constantly seek feedback from our patients via the “Friends and Family Test” (FFT).  This allows any of our registered patients to use the FFT feedback system at any time.  This includes:

  • Patients who have a consultation with one of our GPs or another member of staff, including home visits, telephone appointments or face to face appointments.
  • Users of additional services which we provide such as Community Surgery or diagnostic scanning.
  • Patients who contact the practice but do not have a consultation, for example ordering or collecting repeat prescriptions or calling for information.

This feedback is gathered by asking patients the NHS agreed standardised set of questions and allows us to gather useful feedback from people who use our services which can be fed directly to staff who provide your care, in a simple real time format.  Additionally this will allow us to identify areas where improvements can be made so practical action can be taken while informing current and prospective patients about the experiences of those who use the practice services.

To leave your feedback please complete our Friends and Family Test questions by clicking on the following link below.  You will then be asked a set of questions and at the end asked to submit your response.  Your submission is anonymous and will be instantly accessible to the Practice in order to help improve our services: www.iwantgreatcare.org

Once at this web page either type “Galletly” into the search for doctor, dentist, hospital or enter our Post code (PE10 9BT) into the postcode box.

Then select the Practice and on the home page select “Review This Surgery”.