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Booking Appointments

Booking Appointments - Telephone Callback

We aim to deal with your problem on the day you call. There is no need to book an appointment in advance.

Appointments can be requested using the internet (please remember to enter your contact telephone number as well as a brief description of the problem in the "Reason") or by telephone (lines open at 0830 hrs). A Doctor will call you back on the telephone number you have given. The Doctor will discuss your problem(s) on the telephone and may be able to resolve it without you coming in. We aim to call back within the hour and usually within a few minutes of booking the appointment. If a face to face appointment is necessary we try to offer a mutually convenient appointment with the doctor, nurse or health care assistant of your choice. This is not always possible so we would be pleased if you would accept the best alternative.

There are occasions when a doctor may be delayed by an emergency. We will try to keep you informed of any delay and would appreciate your patience when this happens. If you cannot keep your appointment please let us know as soon as possible so that it can be offered to another patient. We have an appointment cancellation line where you can leave a message, or if you have Internet access you can cancel on line (pre-registration necessary)

10184056 s johnkwanThere will be times when your usual doctor may be unavailable. If you cannot wait, you may be offered an callback or appointment with another doctor.

The Doctors also use the telephone callback system for emergencies. If you require an emergency appointment or a visit from the Doctor, you will be asked to give your phone number and brief details of your illness (if you are happy to do so) to the receptionist. The duty Doctor or Triage Nurse will call you back, discuss your symptoms and plan the most appropriate course of action. 

This will usually be telephone advice, an urgent same day appointment or a home visit. For details of our practice services please click here

 

Photo © johnkwan

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